SERVICE DETAILS : Data Privacy and Confidentiality

Bluewave takes seriously its responsibility of keeping your data safe in the cloud. Beyond the technical security measures in place is our understanding of the obligations outlined within the Australian Privacy Act.

In particular;

1. Data stored on the V-Server is stored within Australia and is therefore governed by the Australian Privacy Act. The Act regulates how an organisation collects, uses and discloses private information.
2. As outlined in the Privacy Act’s National Privacy Principles (NPPs) Bluewave takes all reasonable steps to protect personal information we hold from misuse, loss and unauthorised access, modification or disclosure (see our Data Security page).
3. The V-Server account holder stores, modifies and deletes data as required and is able to download a copy of their complete data at any time or on request via Hard Drive if extremely large. No third party access to account holder data outside of Bluewave technical staff and clients’ software support staff (where required by account holders) is provided. If an account is closed data is permanently deleted.
4. A court order will be required for Bluewave to provide any data to any other third party person or organisation other than the account holder. If Bluewave is required by law to disclose any information/provide data to a third party Bluewave will use its best endeavours before doing so to notify the account holder.
5. Bluewave’s position is that under all and any circumstances information stored on the V-Server remains the property of the person, corporation or organisation recorded on the V-Server activation form – the account holder.